1. Information We Collect
We collect information you provide directly, such as name, email, phone number, and billing information when you create an account, purchase tickets, or list your business. We also collect usage data, device information, and location data when you interact with our platform.
2. How We Use Your Information
We use your information to process transactions, provide customer support, personalize your experience, send marketing communications (with your consent), and improve our services. We may also use data for analytics and fraud prevention.
3. Sharing Your Information
We share information with event organizers when you purchase tickets to their events, with payment processors to complete transactions, and with service providers who assist in operating our platform. We do not sell your personal information to third parties for marketing purposes.
4. Cookies and Tracking
We use cookies and similar technologies to remember your preferences, analyze traffic, and deliver targeted advertising. You can manage cookie preferences through your browser settings.
TasteCLE uses Meta Pixel and Meta Conversions API to share permitted page visits, festival views, checkout actions and confirmed paid purchases with Meta (Facebook and Instagram), and the Google tag to share the same with Google (Google Ads), for advertising measurement, event-specific advertising audiences and sales optimization. See how Google uses data at business.safety.google/privacy. Data includes page URLs, event names and identifiers, ticket quantity, purchase amount and currency, browser/device information, IP address and advertising cookie identifiers. We do not enable customer matching or share names, email addresses or phone numbers for this purpose.
Where advertising consent is required, these reports stay blocked until you accept; unknown regions are treated the same way. Elsewhere ordinary advertising measurement may operate unless you refuse or an applicable opt-out applies. Use Cookie settings in the footer to accept, reject or withdraw at any time. Rejection does not affect checkout. We retain a visitor reference, choice, timestamp, region and the notice and options shown, including earlier acceptance evidence when you withdraw. Blocked events are not replayed after later acceptance. Analytics preferences and newsletter or SMS permissions are separate from advertising permission.
5. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us at help@mail.tastecleveland.net to exercise these rights.
7. Third-Party Services
Our platform integrates with third-party services including Stripe for payments, Google Analytics for analytics, and social media platforms. These services have their own privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date.
9. Contact Us
If you have questions about this Privacy Policy, contact us at help@mail.tastecleveland.net.
Effective Date: October 31, 2026